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Cancellation Policy

To avoid penalty, cancellations must be confirmed more than 24 hours ahead of the appointment. Cancellations made within 24 hours of your appointment will incur a full penalty. A credit card is required to confirm your appointment.

 

 

Spa tips and suggestions

 

  • The spa is a place to unwind and relax so please refrain from using cell phones in our spa environment. Respecting others experience will help ensure yours is as quiet and peaceful.

  • It is recommended that women avoid treatments involving heat and deep pressure if you are pregnant. If you have any heart or blood pressure conditions it is advisable to check with your doctor to ensure it is safe for you to receive a massage.

  • If you have any allergies, illnesses, surgeries or health complications, please notify your therapist at the time of your booking. We will do our best to accommodate any specific health requirements.

  • You will be professionally draped through all of our spa services. Your room will have a cupboard for you to hang your clothes and store your belongings during your service. If you are having more than one service a robe will be provided for you between your treatments.

  • It is customary to arrive for your treatment 5 to 10 minutes before your booking to check in for your service. If you are late arriving for your booking, we will try to accommodate you as best we can.

  • All services are subject to 15% gratuity, which will be added to your bill. You may add additional gratuity for your therapist if you should choose. We accept cash, all major credit cards, local checks and for hotel guests room charges. A credit card number will be required for any pre bookings if you are not already a checked in guest of the hotel. It is advisable to book your services in advance to ensure availability. If you are booking a large group please do so at the time of your hotel reservation.

  • Hours of operation- The Spa is open from 9:00 am to 6:00 pm 7 days a week

  • Gift Certificates are available at all four of our locations. Choose from our selected packages or create your own combination of services. Gift certificates will include gratuity on all services.