Our Information & Policies in Depth

Opening Hours

Monday to Friday from 8:00 am until 4:00 pm
Sundays by appointment only

Scheduling an Appointment

To ensure your preferred time and service are available, we recommend booking in advance. All Spa treatments and packages will need to be guaranteed with a credit card or room number.

Arrival Time

We recommend you arrive up to 10 minutes in advance of your treatment so that you can fill out the required paperwork. Please be advised that late arrivals will result in a reduction in treatment time.

Cancellation Policy

A 100% charge will be incurred for any treatment not cancelled at least 12 hours prior to your scheduled time. Late arrival may shorten your treatment time.

Spa Etiquette

Our spa environment is one of relaxation and tranquillity. Please respect all Spa guests’ right to privacy and serenity. Please ensure to shower before your appointment. The spa is a mobile phone and smoke-free zone.

Health Conditions

Kindly advise us of any health conditions, allergies or injuries, recent surgeries, pregnancy, and medical treatment which could affect your choice of treatment when making your Spa reservation.

Age Requirements

For the use of the Spa, guests must be 16 years or older. Children under 16 must be accompanied by their parents.


All prices are quoted in CI and are subject to change at any time. For your convenience, a 15% service charge will be added to your bill for all services. The service charge will be distributed to the Spa therapists who served you during your Spa experience.

Food and Beverage

Guests are prohibited from bringing any outside food or alcohol into the Spa. A guest who appears intoxicated will be denied access to the Spa.

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